Coast Capital - Langley Branch

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Google Reviewer

I’ve been a member with Coast Capital for quite some time now, and overall, it’s been a great experience. They offer excellent banking products, and I’ve always been happy with the service. I’ve visited the Langley branch for many years without any issues, but recently, I’ve noticed some unprofessionalism that I feel is worth mentioning. On a couple of occasions, I waited in line and, when it was my turn, one teller who was free avoided helping me by simply making eye contact with another teller and waiting until another teller called me over. At first, I thought it was unusual, but when it happened again weeks later, it felt very unprofessional and gave the impression that this person was unwilling to do their job properly. When I was eventually assisted by this teller, whose name is Sean as it showed on his name tag, there was little effort or enthusiasm in the interaction as well. Because of this, I’ve decided to start visiting the Clayton branch instead as I am in between Langley and Clayton , where the staff are always helpful, welcoming, and quick to serve. To be clear, this isn’t a reflection on Coast Capital as a whole the credit union itself is excellent, and most of the Langley tellers are also professional and friendly. However, experiences like this do make an impression, and I hope the Langley branch takes steps to ensure this doesn’t affect other members going forward.

F C

Absolutely DISGUSTED by the treatment I received from JOSE working at the front desk in the Coast Capital Langley branch (next to Willowbrook Mall). I came in on my lunch break from work—I work full-time Monday to Friday and only had one hour to deal with an issue that should have taken 10 minutes. My online banking hadn’t worked in 3 days (kept showing “It’s not you, it’s us”), and I had misplaced my debit card, so I just needed a simple reissue. Instead, I got stuck with Jose, who was the only one at the front available and clearly thinks he’s on a power trip. When I walked in, Jose couldn’t even be bothered to greet me properly. Instead, he hid behind his computer and beckoned me over with two fingers under his screen—a gesture that felt borderline inappropriate and uncomfortable. In what professional environment is that acceptable? It lacked all respect and came across as creepy and passive-aggressive, especially from a grown man working at a bank. I explained why I was there, and when he asked for ID, I handed him my Canadian passport and other valid photo identification (including my Peruvian ID). He rudely insisted on only accepting my driver’s license—fine—but when I told him it was in my car and I didn’t have time to dig through gear during my break, he decided to get condescending. With a smirk, he asked, “So you drove here not knowing where your driver’s license is?” What kind of tone is that? I’ve been to other Coast Capital locations (Fleetwood, Newton, Guildford, Metrotown, Coquitlam) and never had this issue before. I even offered to log into my account on his desktop if it worked—he snapped back sarcastically with, “Oh, so you can log in?” I clarified it was only the desktop site, not the app, and still—he refused to help. I offered him my security code and a photo of my license, but at that point it was clear he was just being difficult for no reason. So I said, “You’re clearly giving me a hard time,” and took back my passport. And then—he looked me up and down like a creep. That was it. This guy is completely out of line. Jose, if you’re reading this—you are unprofessional, rude, and downright inappropriate. That smug cop-wannabe attitude? Not cute. Your Napoleon complex is showing. You’re short, dismissive, and you acted like a total jerk for no reason. Coast Capital management, you seriously need to have a talk with Jose. He should not be working the front desk if he can’t treat customers with basic decency. This was one of the worst banking experiences I’ve ever had. Do better.

Brad

Really starting to become tired of all the issues with online banking and the app. It's happening way to often. Most recently using online banking to pay bills and the last confirmation page keeps ending in an error. 24 hours later it's showing my bills have been paid 3 times. Because each time I tried it was going through but a system error not displaying the last page and the transaction didn't show up in my account until 24 hours later.

Marianne Cottingham

The tellers here have been so efficient, helpful and friendly everytime I am in. They have helped with complex and rushed transactions and I cannot say enough good things. They remember me by name and I rarely have to go into the bank. Great customer service :)