Chicago Pizza Authority

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Lisa Powell

We got the school night special. It was not special. The pizza I got last night was not Cpa quality. It was very much like a bad frozen pizza that you get from the store. There was no flavor. There was barely any sauce. There was no cheese pull. It was overcooked and almost flavorless.

Sandra Williams

Got take-out pizza. Thin crust Pizza was just O.K. Crust definitely not the best. Too hard, no taste and sauce not memorable. However, the young girl taking phone orders and serving pick-ups was pleasant, fast, and accurate and boosted my overall image of the restaurant. My daughter however, thought pizza was good because of sauce and the cheese but said thumbs down for crust!

Kelly O'Dowd

This pizza was so delicious, our family actually didn't have leftovers! Fresh toppings, quick delivery. Our driver went out of his way to guarantee we had a good experience with a large order.

Megan Steinhoff

I ordered my food going through their website and they contract with third parties to place orders. On the door dash option which is first as opposed to their direct store order it does not give an option to select a sauce type for Mostaccioli Alforno and it say to place order and contact store directly. I did that and the women who picked up was remarkly rude speaking over me and telling me to call grubhub. I was trying to explain that it says to call the store and there is no option to make a selection on the website and what it says (to call store) and she hung up on me! I was following website directions then trying to call the number if there are issues on the receipt email and guess what it goes directly to the store because there is no other number. I have ordered from this place a lot and it seems to repeat frequently where the service isn’t great but the food is wonderful. I understand their busy but it’s not that big of a deal to change a sauce or if not then to give a note to the manager to talk to his third party contractor to get a proper menu/proper directions on their website. VERY disappointed. I never place small orders when I go here but I think I’ll stop going there all together cause of the service. I even thought about cancelling my order but couldn’t cause the only number I had was the one to the restaurant. It sucks. I was so looking forward to this food cause it’s yummy but now tainted by poor customer service experience. When I got to the store to pick up my order this kind man was helping me and a women got involved expressing concern with my order going through their website but a third party. I explained to the manager what happened and he’s like you should have called the store we would have corrected it and I told him I did and when I tried to explain I got hung up on. Well turns out the women next to him was the one on the phone and she started saying she explained everything to me and never hung up on me (gaslighting me). Made me very uncomfortable so I said I’m leaving. The man was concerned about getting paid through DoorDash I guess and I assured him the money was withdrawn from my account. I said thank you and left.