Charleston Property Company

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Darian garcia

I like charleston property been with them for 2 years so far. I highly recommend working with Paloma! She made the entire process smooth and stress-free. Paloma was professional, responsive, and went above and beyond to answer all my questions and address any concerns. She even helped me by going the extra mile with some additional issues I had, which I really appreciated. Her attention to detail and genuine care for her clients really stood out. If you’re looking for someone who will make your leasing experience easy and pleasant, Paloma is the person to work with!

Bryan MacGavin

In the span of 2 months of living in one of their "newly refurbished" properties, here are the work orders and issues I have experiences: 1. Upon move-in, the place was not cleaned. It had food residue all over the kitchen from the previous tenant and paint splatters on the floors from wall patching. No compensation was received when the issue was brought up. 2. There was a leak in the ceiling that took two work orders and over two weeks to fix. That meant every time it rained over the summer, I had to rearrange my living space to catch the water before it caused more damage. Once they re-patched the ceiling, no sheet was put down and so drywall was scattered all over my kitchen table and is now imbedded into the surface. No compensation was received when the issue was brought up. 3. The bathroom sink did not drain water upon move-in. In the process of fixing it, the plumber burst a pipe and said nothing to me until the neighbor from downstairs said there was water running down their bedroom walls. I confronted the plumber who had now flooded the bathroom and then he requested I help him. This left as an open hole in my wall with no sink for almost a week before the next plumbing group came in, but left the sheetrock hole that required me to put in a second work order after a cockroach crawled out of it one evening. No compensation was received when the issue was brought up. 4. The whole building had to be displaced for two days and two nights due to a sewer line maintenance where $150 was promised for each night we were out. It took me reaching out to the company after two nights for them to tell us we could move back in, but only one night was credited to our account. After emailing twice over a 48 hour period, no response has been received. Extremely disappointing living standards considering this property is faculty and veteran housing for The Citadel. It is cheap for the area and convenient for travel to work, but I would not recommend any future faculty/staff/veteran students live in these units until considerable overhaul is made.

Shada Crawford

I still haven’t received my code to take a tour of the home and I scheduled it yesterday. This is the third time I have had issues with viewing a home with this company. The first time it wouldn’t allow my payment to go through which it stated the address didn’t match my card, which it clearly did. I had to reach out for assistance and got no help. So I said “forget it”. I then saw another home listed and it was through the same company. I tried my luck and what do you know my card went through, the same card that wouldn’t go through on my request to view the previous home. I completed everything sent over my ID and photo and I never received a code to enter the home, I waited a couple days and then I decided to give them a call. The young lady I spoke to was very helpful and she stated there may have been a glitch because they didn’t show I was scheduled. I told her the transaction was taken from my account and everything processed. She ended up providing me a code which I was thankful for. Here I am again, scheduled the view a home and still no code has been provided. The reason I’m writing this review is because this step of the process, which seems to be a challenge one from a processing standpoint could be a hindrance in renting out your properties. I know if I’m having these issues others are as well. There’s no reason why I should have received two messages asking me to review my experience and still have yet to receive the code. I hope this feedback helps.

Jasmine Johnson

I honestly dislike giving poor reviews for a company but this one genuinely deserves it. It was like pulling teeth trying to get someone to respond to an email or answer the phone, when we moved in they didn’t provide any details for our mailbox or the HOA rules for the community, the community we moved into required vehicle ID tags to scan to get into a gate which were never provided to us even after we gave them proof the HOA required that renters needed to receive the tags through the property company/homeowner, we paid for the HVAC filters to be sent (mandatory) and when the wrong size filters were sent they didn’t send new ones, when we sent our military PCS orders to break our lease and give our 30 day notice they took weeks to respond and accused us of sending fake documents (I have email traffic to back that craziness up) and when we moved out we were charged a landscaping fee because the grass wasn’t cut even though our lease specifically stated that the landscaping was done by a third party.