Carolina Metro Landscape, Inc.

The Plant Guys, in my experience, had high expectations that I didn't meet. Originally, the installation process was smooth. I reached out about two months later, in October, because two of my trees were dying. They didn't offer to come out to see the trees in person (this will become an issue later on, don't worry) They were responsive and very determined that watering was the issue. After that, I followed the watering guide, but both of the trees died in December. I wanted to be positive that watering was the problem. So, I consulted an independent arborist, Bartlett Trees, who said the issue was the installation. From there, I emailed The Plant Guys again because I have a year's warranty (it had been 7 months at this point). The owner responded, 100% convinced that my "trees appeared thirsty." He was upset that I used Bartlett Trees to check it out. Although I shouldn't have to explain myself, I called Bartlett for a separate issue (different trees were having deer issues). During the visit, I thought, "Why not have them check out my other ones too?" But, Nick, the owner of The Plant Guys said I should've asked them to come out in October, when I originally contacted them. I didn't know this was an expectation. He also said that watering was still the issue and it lacked the warranty requirements. Therefore, the only thing he could do is discount the price to replace the trees. Throughout this whole process, they didn't ask to see the trees in person, which wasn't an issue, but I didn't appreciate being shamed for asking another arborist. It seemed like a low blow. The Plant Guys lacked humility and accountability with their emails and responses. I hope in the future, they would be more professional and give customers a chance to be heard.

Nick and his team are extremely knowledgeable, professional, and ever so respectful and polite. From the initial on-site visit to assess the project to the final day, they provided outstanding customer service. I couldn't be more pleased with the results. I highly recommend The Plant Guys!

The Plant Guys were one of the best companies we ever worked with. We were so impressed with how they transferred our requests along with using their creative talents to generate a beautiful landscaping plan. The results were spectacular winning us the honor of “Yard of the Month” in our neighborhood. All of the staff were always on time, diligent, hard working and meticulous. The professionalism and patience of the staff (especially Nick) would be a number one reason to choose The Plant Guys as your landscaping company.