Cambridge Athletic Club

Not available.

Al Lanzilli

I just wanted to take a moment to say that I saw professionalism in the trainers at LA fitness with Jimmy and Ben, The both of them exemplify everything that is great in this world, your patience and thoroughness with each client is apparent, and I stopped them often late to tell them. All of my boys are in professional baseball and I’ve seen good and bad and I just wanted to make sure that I pointed out good in this.

Michele A

SERIOUS SAFETY AND MAINTENANCE ISSUES This is by far the worst gym I’ve ever been to, and it keeps deteriorating. • Many pieces of equipment have been broken for months with no signs of repair. • The facility is extremely dirty, showing a lack of proper hygiene and maintenance. • Doors are broken, creating security and accessibility concerns. • There aren’t enough weights, which makes it hard to complete a proper workout. • No air conditioning, making it unbearable, especially in summer. • Very poor lighting throughout the gym, making it dark and unsafe. 20 treadmills total, only 8 works. Unbelievable!! Major Concerns: On 09/18/24, the fire department shut down the gym again. This raises serious red flags about compliance with safety regulations. This gym urgently needs proper management and investment in safety and equipment maintenance. I strongly recommend looking for other options.

Henry Doherty

The worst decision this club will ever make is getting rid of the basketball court. If management has any idea what the members actually wanted they would not make this move. This is a big disappointment from an LA Fitness that is already constantly behind on maintenance and needs so many other updates. They clearly have no understanding of how many customers they are going to lose. This is the only gym with a basketball court within a 25 minute radius.

Jose Alfaro

These people are crooks and will take every penny that they can from you. It is not a coincidence that nationally this company is being sued for making it impossible to cancel your membership. I signed up and paid for a full year membership and a personal training membership which costs $240 a month in April 2025. I was excited and also signed up because I was told that the gym would be remodeled in mid to early June. I knew that if I didn’t use my PT credits then they would just be in my account for me to use. I had some personal issues and couldn’t make it in and schedule with a trainer as regularly as I wanted but also wanted to wait for the new remodeled gym. I will also mention that I was working with Mike the trainer and he was absolutely terrible to work with my first intro session he was 30 min late! The remodel never happened in June it happened in August and unfortunately I had a horrible injury to my knee and a month later learned that I had a fully torn ACL which would require surgery after months of PT to get my knee to a better place before surgery and if not then would need a separate surgery to remove any scar tissue.I was devastated. Not to mention I just had a gallbladder surgery last week. Once I learned of the full extent of my injury, I contacted LA fitness and told them that I needed to cancel my membership and needed them to stop charging me for PT. They said okay and mentioned that I needed to physically come in and show proof of my injury. I then contacted corporate which took over a month to get a reply that wasn’t helpful. I then walked in, in crutches and fully braced leg and showed documentation of my injury. I was told by a manager that my PT membership would be canceled and I would receive a full refund. That didn’t happen. I was charged shortly after and again this past week. I spoke to another manager Hazem and he said I needed proof of my messages to a manager showing that I needed to cancel and then said I needed to show when the injury occurred and that one thing they could do is charge me $15 to freeze my account so I don’t lose the PT credits. I also want to mention that anytime you ask to speak to a manager they will tell you that they aren’t there which is a complete lie they just try to avoid you. I got a call from Hazem yesterday and he said he can refund me from July on for both the personal training and my membership that was paid in full. I disagreed with the July date because I paid for 3 months totaling in $769 of nothing and would understand if I was just complaining and didn’t want the membership, but I paid for a service I never got and even though I want to be able to train I physically can’t! I agreed that I didn’t need to be refunded for the gym membership because I had popped in the gym and used the facility. He disagreed and said both are the same. Hazem doesn’t care about you or your needs. He truly made me feel cared for when I signed up but it’s all to get your money. Do not workout and get a membership at LA fitness this entire company is full of crooks. I just filed a complaint with the AGs office yesterday and plan on doing more!