Bourne Estate Agents Alton

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Taydra Fahie

*Videos of actual flat when handed over to me as a new tenant* At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons. Alice, Lauren and Binal. I am leaving this review to document my experience factually and accurately. I entered into a six-month tenancy arranged through Fox & Sons Southampton and paid over £7,500 upfront, which included six months’ rent plus the required deposit. All funds were paid in full before move-in, in good faith. When I attended the property to take possession, the flat was not in a habitable condition. The property was extremely dirty throughout and had clearly not been cleaned following the previous tenant’s departure. Belongings from the former tenant were still present in multiple areas of the flat, including drawers and storage spaces in the living room. The kitchen was in particularly poor condition. The refrigerator and freezer were heavily soiled, visibly mouldy and emitted a strong, unpleasant odour that spread throughout the flat when opened. Cupboards were left open on arrival and the overall condition indicated no professional cleaning had taken place. The bathroom issues had been raised at the viewing, specifically the need for the shower area to be resealed due to visible mould. I was explicitly assured at the viewing that this along with a full clean would be completed before move-in. Neither was done. The balcony was also in an unacceptable state. The glass was covered in heavy limescale or green growth and the balcony furniture was dirty and deteriorated with mould visible on the wood. I had requested that this furniture be removed prior to move-in; it was not. It is important to note that I did not move in immediately after viewing. Nearly two weeks passed between the viewing and the scheduled move-in date which was ample time for cleaning and basic preparation. Despite this, no meaningful action was taken to bring the property to a reasonable standard. The condition of the flat on arrival was shocking and completely inconsistent with the assurances given during the viewing and the level of financial commitment required upfront. Moving to a new city, this ended up being a terrible beginning experience. I absolutely regret choosing them to work with. There's a lot more to be said. I will continue to update this review as this is still not resolved.

Zhaoxing LI

Alice has been extremely professional, responsive, and helpful throughout the whole process. Our communication was always pleasant and efficient, and she went above and beyond to assist me, especially when helping to negotiate a room change with the landlord. I truly appreciate her support and would highly recommend her services.

Tara Hitchcock

really great experience viewing with Josh and communicating with him. Always there when I had a question and gave me the reassurance I needed throughout the process. Definitely would use fox and sons again. Lovely company and really good experience renting through them. Josh was amazing! 👍🏻

Alice Cumley

We’ve had a really positive experience with Joshua so far while trying to rent our new home. From the very beginning, he has been extremely helpful, professional, and kind, which has made what can often be a stressful process feel much more manageable. Joshua has always been quick to respond to our questions, clearly explained each step, and kept us well informed throughout. He’s approachable, patient, and genuinely seems to care about making sure everything runs smoothly for all parties involved. We really appreciate the support and reassurance he’s provided during the process so far and wouldn’t hesitate to recommend him to anyone looking for a reliable and professional estate agent at fox and sons in southampton! - Alice and Kacper