Arctic Fox Mechanical

Our Arctic Fox experience was great! We highly recommend Arctic Fox! We live in a 60 year old house with high ceilings and single paned windows, not to mention A LOT of stairs. We received different quotes to install air conditioning in our house. Only after the completion of heating and cooling load calculations, did Travis recommend and install a Rheem 48,000 BTU heat pump to work in conjunction with our existing high efficiency furnace. Two other HVAC contractors advised that we could have our 8 year furnace replaced for free through government incentives. (We would have had to lie because the incentive is for furnaces 10 years old or older but the other contractors told us that the furnace date isn’t checked). Travis advised that we have a great existing furnace and there was no need to replace it. Install was anticipated to take 3 days but took 4 days. Travis was apologetic but we were thrilled as all the work was done properly and thoroughly and included trips to the hardware store by Arctic Fox for special parts and a new tool. Our total cost never changed from our original quote. We really appreciated Travis' honesty, attention to detail and professionalism. He and his wife make an excellent team and it is very clear how much they care about their customers. (Our experience was very similar to Jane Hurlburt's review).

The Arctic Fox team has to be the best in the lower mainland! We had a tough project to complete as we have a middle unit 3 floor townhouse on a hill with lots of strata regulations. Two other companies took a look and passed on it. We were referred to Travis and his team took us on and completed this project with professionalism, expert knowledge, clear + honest communication and a passion to do quality work with no shortcuts. Any questions we had from our strata was answered right away with detail. They solved various challenges along the way and put in extra hours to get it done right and we couldn't be happier with the great service. I would recommend Arctic Fox 10/10!

We can't say enough good things about Travis. He removed our gas furnace and installed a ducted heat pump for us in Nov. '22. We had several contractors over to our house to give us estimates on heat pumps, and Travis was the only one who did heating and cooling load calculations and took the time to understand what our specific needs were. He had great suggestions but was not at all pushy. He's very organized, a great communicator, very professional, hard worker, knowledgeable, responsive, has great attention to detail, and answered (and anticipated) all our questions. He took the time to give us the detail we needed and explain the new system to us. He really cares about his customers, and his work! We are very happy with our new heat pump, and highly recommend Travis/Arctic Fox Mechanical for HVAC work.