AFC Urgent Care Swampscott

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Ines

Front desk hostess lacks compassion. When working in this type of industry, with sick patients, some understanding and helpful tone is required. Have been waiting all day to get a xray and was told no radiologist was on site. This should be communicated in some way.

Patricia Dorris

I was very impressed! Not only was I seen quickly, but everyone compassionate, friendly, smart and thoughtful. The nurse practitioner that saw me was honest about what she knew and didn't know and gave me a referral to see a dr. It was great! Also, this was on a Sunday morning

Ruchik Jani

Great Service! I was feeling sharp, stinging and continuous pain in my left ear and the issue was correctly diagnosed as Otitis (External Ear Infection where I had swelling in my ear canal) by Leah (the Certified Physician Assistant). She prescribed the correct ear drops which I could easily pick up from the nearest pharmacy. The attending Nurse Ryan measured all the normal body parameters like Heart Rate, O2, etc. and was helpful and reassuring, just what I needed when I was in such pain! The entire process was smooth and efficient, I easily got an appointment when I reserved a spot online on their website. I just had to wait 15-20 mins before I was called for check-up.

Breanne Taylor

I had a text confirmation of my appointment at 9:20AM that I even went so far as to confirm by phone call the day previous. I did the online pre-registration, which was also confirmed. I arrived for my appointment and the receptionist rudely stated I did not have one and that it was canceled. I explained that it had not been, I had received no such information, and that I even had confirmed with the receptionist yesterday. She might as well as spit in my face. She didn’t apologize for whatever clerical error that occurred, nor did she offer to reschedule, or offer a walk-in appointment as an alternative. I came in with a potentially broken knee - so it was a big deal to be shoo’d away like a pest when, as far as I was aware, I had an appointment scheduled for an urgent matter! I walked away without contest, stunned. I had read in reviews previously that they had atrocious service, but was hoping to luck out - as it’s the only urgent care in my area that takes my insurance. I’ve never been treated so poorly at an urgent care. I highly recommend taking the extra drive to avoid such unprofessional care.